Support

What help you get on each plan, and how to reach us.

Every plan, including Free

Documentation. The docs cover setup, every feature, the APIs, and troubleshooting. Start with the quick start, or device troubleshooting if a board won't connect.
Bug reports. Found something broken? Report it from the Help menu in any of the apps. It reaches us with the details we need to reproduce it.

Paid plans: email support

On Starter, Standard, and Pro, email support@tendrl.com from the address on your account with questions about setup, your devices and workflows, billing, or anything that isn't working.

We aim to reply within 2 business days, usually sooner. This is a target, not a guarantee.

What we don't offer

No phone support.
No service-level agreement (SLA) on response time or uptime, on any plan.

Security and privacy

Reporting a vulnerability is open to everyone, whatever your plan: see Security. For questions about your data, see the Privacy Policy.